Yes, tech support is a thing. I’m looking at you, Google, Apple, Microsoft, and BlackBerry. They all have their own unique ways of dealing with tech support issues, and they all have their own way of dealing with people.
I’ve found that the more tech support people give me, the more I think of them as a part of the tech support landscape. I’ve often had the best tech support ever, which makes me wonder why I’m such a bad tech support guy. I have a knack for identifying what I know I’m not good at, and I love to solve problems, but I’ve only had a limited amount of useful tech support.
Tech support is one of the hardest kinds of customer service interactions to make. A tech support person is the opposite of a customer service person. They’re not a salesperson. They’re not a business person. They’re not a technology person. They’re simply an employee. If they’re not a good employee, they’re not going to be a good tech support person, too.
This might be especially true if youre a tech support person. There are so many tech support interactions, Ive never run into a situation where a tech support person is a good employee.
Tech support is a tough job. While most of us are great at our jobs, there are many tech support interactions that just dont work. It s true that a lot of tech support interactions are not pleasant or even enjoyable to engage in, but that doesn’t mean they’re not worth it. Theres a reason why even the best tech support interactions often result in a lot of tech support people becoming frustrated and frustrated and not talking to you for a while.
It’s not just the folks who are rude or insensitive, it can also be the employees. There are a lot of tech support interactions that end up doing nothing but making you angry and frustrated and not working. A lot of tech support interaction is the product of the employee giving you the answer they think you want to hear. If you dont ask for anything, they assume that you’re not going to work, so they just give you the answer they think you want to hear.
Technology support interactions are pretty bad no matter if its the employee or the customer. You have to keep reminding yourself that it’s not good if the tech support guy just gives you a quick answer and you have to keep asking for more information until you get what you want. That is something that should be part of your job description.
The one thing that really sucks about technology support is dealing with the same kind of bad attitude we see on the customer support forums. Like it or not, most tech support interactions are one sided. Most of the time employees try to make you feel like you need to come in with a list of questions to ask for as long as you can hold out. Most of the time when you do, the tech support person just keeps telling you that its your job to ask more questions.
Maybe it is just me, but I find this to be a lot more annoying than helpful. I’ve been on three different tech support calls and every single time I’ve had to stop and ask the customer support person more questions. This is especially frustrating when I’ve asked a question and they’ve said “no” to that question.
I believe the problem is that tech support people try to answer every question as quickly as possible so they don’t have time to really help you. I can’t ever remember hearing a tech support person say that they were sorry for not answering a question, but that didn’t stop the customer from trying to blame it on the customer support person.
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